Thank you for shopping at Sephora, we hope you enjoyed your experience!
In an effort to protect the safety of all our beauty community we have updated our return and exchange policy in alignment with the authority requirements.
Due to the current COVID-19 situation, as part of the new mandatory policy, products can be exchanged or returned to the store ONLY if there is a defect in the product.
Return
If you receive damaged or defective product you may return it subject to this Return section. You may return the product(s) to us by visiting your nearest Sephora store or just call our Customer Service on 800 7374672 who will be happy to assist you.
All products must be returned to us, unused and with all Sephora tags, if any, still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice, within 30 (thirty) days of receipt by you for products not on sale or during promotion period, and within 14 (fourteen) days of receipt by you for products on sale or during promotion period. We will not accept any returns for products if the original packaging has been opened or tampered with.
Items that are damaged as a result of normal wear and tear are not considered to be damaged or defective. Where possible, we will offer to repair defective items. Returns that are damaged or soiled may not be accepted.
Once we have inspected the returned product(s) and approved the return, we will refund the price paid by you for the product(s) and initial delivery charges, if any.
For all claims regarding the refund of the paid amounts, just call our Customer Service who will be happy to assist you.
We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if we notice an unusual and/or suspicious number of returns of products.
If you received an item as a gift and wish to return it, please contact our Customer Service who will be happy to assist you in your request. All products must be unused and with all Sephora and tags still attached and in the same condition as received, in their original box and packaging, with the original invoice within 30 (thirty) days of receipt by you for products not on sale or during promotion period and within 14 (fourteen) days of receipt by you for products on sale or during promotion period.
Exchange
You can exchange your product(s) by returning it (them) to your nearest Sephora store in the United Arab Emirates within 30 (thirty) days of receipt by you for products not on sale or during promotion period and within 14 (fourteen) days of receipt by you for products on sale or during promotion period, subject to stock availability. All products must be returned to us, unused and with all Sephora tags, if any, still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice along with your ID.
Once we have received and inspected the returned product(s), You may exchange your product(s) with any other product(s):
• of the same value; or
• of a lower value, in which case any excess will be refunded to you; or
• of a greater value, in which case you will have to pay the price difference at the time of the exchange.
